Rental Agreement
Real Car Rental GENERAL TERMS AND CONDITIONS
DOCUMENTS REQUIRED FOR DRIVERS AND ADDITIONAL DRIVERS
* Drivers and additional drivers are required to hold a Driving License which is internationally valid for at least two years. It is highly crucial for the Licence to be coded and issued in Latin characters, and have driver’s personal photo thereon.
* There is age limit, which varies according to the type of rented vehicle. Drivers must be at least 21 years old in case of five-passenger vehicles; and this age limit is 25 in case of vehicles with seven or more passengers.
* Names of additional drivers (if any) must be written down on the rental contract. Otherwise, the insurance shall be null and void. If any other person, apart from the customer renting the vehicle, drives the vehicle and makes an accident, the customer, renting the vehicle, shall be responsible for covering all kinds of damages and losses.
* In our rental contract, we do not charge for the second (additional) driver.
* The maximum age limit is 80 for drivers.
RENTAL PERIOD AND DELAYS
* Duration of rental is at least 1 (one) day, 24 hours. For short-term rentals, one-day pricing policy shall apply. In case of delay, no charging shall apply up to three hours. However, for delays more than that (i.e., three hour limit), one-day pricing policy apply.
DELIVERY AND COLLECTION TERMS
* At the time of delivery, drivers are required to have their driving license, passport or ID card, a credit card (VISA or MASTERCARD) with necessary limit. Please make them available during delivery.
* It is highly important to specify and note the place, the date and the estimated time of delivery when concluding the rental contract.
FUEL POLICY
* Our company will deliver the car with Full tank of fuel. However the customer, renting the car, is obliged to return the car with the same level of fuel as received at the time of rental.
* No refund is possible for unused fuel. In case of delivery with the same level of fuel received at the time of rental, no charging shall apply for fuel. Otherwise, in case of delivery with fuel level less than the one received at the time of rental, extra charging shall apply for service fee + pump price in order to cover the missing amount.
OVERALL CONDITION OF VEHICLE
* Customers are obliged to return the vehicle/s in the same condition as it was provided at the start of the rental. Form of Damage needs to be signed at the time of delivery. Minor scratches are not important for sure. However, it is necessary to keep a record of visible dents, distortions or deformations by an accident report. Otherwise, the customer shall be responsible for such damages on the vehicle.At the time of delivery, it is solely the responsibility of customers to check and control the vehicle in detail.
PAYMENTS
* It is highly important for the customer, renting the vehicle, to hold a credit card issued officially in his or her name. Should the customer does not hold a credit card issued in his or her name, any other credit card issued in the name of his or her spouse or friend(s) may be used if agreed. In such a case, the spouse or friend(s) of the customer are required to sign the contract accordingly. Customers may pay the contract cost by any credit card (of VISA or MASTERCARD). Other means of payments, such as client cards or debit cards, are not acceptable.
* 18 % VAT is included in our rental cost.
TRAFIC TICKETS/FINES
* Customers agree in advance to pay all parking charges, highway and tunnel fees, traffic tickets and fines and any expenses resulting from the negligence of the customer.
CONDITIONS OF EARLY DELIVERY OR CANCELLATION
* In case of early delivery, there shall be no refund. You may cancel your reservation without any charge 24 hours before the schedule. In such cases, you can use either our e-mail info@carhiredalamanturkey.com or our phone +90 533 7381908 to cancel your reservation by specifying the reservation number clearly.
INSURANCE DETAILS/COLLISION DAMAGE WAIVER (CDW With Excess)
*Your rental with Real Car Rental normally will include collision damage & theft protection waivers. Collision Damage Waiver will waive your liability to pay for any damage caused to the vehicle during the period of rental. Theft Waiver provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value and any loss that our car rental company may occur. Both are subject to certain exclusions. Your liability is waived subject to you paying a charge, referred to as an excess which limits your liability to the cost of the excess only. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost damage. Please note a number of options may be available to buy locally, which reduce your risk or can provide further cover to you and your belongings. .
* Collision Damage Waiver secures all rights and remedies in case of damage in the vehicle.
* IN ORDER THAT THE INSURANCE COULD BE VALID, IT IS HIGHLY IMPORTANT TO GET AN ACCIDENT REPORT AND ALCOHOL REPORT IN CASE OF AN ACCIDENT. CUSTOMER SHALL BE RESPONSIBLE FOR NOTIFYING THESE DOCUMENTS TO OUR REAL CAR RENTAL OFFICE IMMEDIATELY. OTHERWISE, CUSTOMER SHALL BE RESPONSIBLE FOR THE WHOLE DAMAGE.
* It is forbidden to take the rented car abroad.
THEFT INSURANCE
* In case of theft, so that any Theft Insurance could be valid, it is highly crucial to go to a police station immediately, call Real Car Rental office and deliver the keys and vehicle license within 24 hours. Otherwise, customers should be aware of the fact that they shall be responsible for the loss or theft of the vehicle, and all kinds of financial damages and losses.
PERSONAL ACCIDENT INSURANCE
* With additional insurance premium, individual accident insurance is issued.
HEADLIGHTS, TYRES AND WINDSCREEN (HTW) INSURANCE
* Unless the customer gets an extra insurance including the damages in headlights, tyres and windscreen, then s/he will be responsible for the damages that might occur in these parts. Customer accepts in advance to cover any damages that might occur in these parts.
SUPER EXCESS COVER INSURANCE
*Super Excess Cover means that in the event of accident / damage or theft the rental will be expected to pay the first part of the claim.Excess fee varies depending on the car category, By taking out this optional insurance,tehe renter can eliminate the risk of any responsibility of excess charges.ıt means that the renter pays nothing providing that she/he adheres to the terms and conditions.(submitting alcohol and tyraffic police reports are mandatory)
KM LIMIT
*Unlimited mileage.
ROAD ASSISTANCE
* In case of accident / damage, there is 24-hour road assistance. This is included in the rental cost.
LOSS OF KEYS
* In case that the keys are lost or damaged, Real Car Rental company shall collect the cost of keys from the customers.
DEPOSIT
* At the time of rental, a Real Car Rental staff shall ask for a credit card (VISA or MASTERCARD). In the contract, the details of customer’s credit card shall be included. (This is necessary as a precaution for the difference in fuel levels, traffic tickets/fines, and damages.) Your credit card will be GBP250 deposit. Please be informed that.
. * Real Car Rental shall keep your Credit card details confidential.
CAR COMPATIBILITY
* Kindly be informed that the vehicles provided in our website are intended for informative purposes only. Our rental company is responsible for supplying the vehicle of the type demanded by the customer. The Company can make amendments between the group without any prior notice.
PRIVACY POLICY
* Real Car Rental respects your privacy and confidential data and it does not share these data with any third parties. It is hereby guaranteed that your name, telephone number, credit card details, e-mail address, home or office addresses shall not be shared with any third party, or used for business purposes. We confidently assure that these data shall be kept confidential.
* In case of rental in the future, they may help us to serve you faster and better.
* Real Car Rental (www.realcarrental.co.uk) is a car hire company based in Dalaman Airport. The company rents its own vehicles. It is an independent car hire company. Note that it is not acting as a broker or car supplier.
Real Car Rental wishes you an enjoyable and safe trip!
DOCUMENTS REQUIRED FOR DRIVERS AND ADDITIONAL DRIVERS
* Drivers and additional drivers are required to hold a Driving License which is internationally valid for at least two years. It is highly crucial for the Licence to be coded and issued in Latin characters, and have driver’s personal photo thereon.
* There is age limit, which varies according to the type of rented vehicle. Drivers must be at least 21 years old in case of five-passenger vehicles; and this age limit is 25 in case of vehicles with seven or more passengers.
* Names of additional drivers (if any) must be written down on the rental contract. Otherwise, the insurance shall be null and void. If any other person, apart from the customer renting the vehicle, drives the vehicle and makes an accident, the customer, renting the vehicle, shall be responsible for covering all kinds of damages and losses.
* In our rental contract, we do not charge for the second (additional) driver.
* The maximum age limit is 80 for drivers.
RENTAL PERIOD AND DELAYS
* Duration of rental is at least 1 (one) day, 24 hours. For short-term rentals, one-day pricing policy shall apply. In case of delay, no charging shall apply up to three hours. However, for delays more than that (i.e., three hour limit), one-day pricing policy apply.
DELIVERY AND COLLECTION TERMS
* At the time of delivery, drivers are required to have their driving license, passport or ID card, a credit card (VISA or MASTERCARD) with necessary limit. Please make them available during delivery.
* It is highly important to specify and note the place, the date and the estimated time of delivery when concluding the rental contract.
FUEL POLICY
* Our company will deliver the car with Full tank of fuel. However the customer, renting the car, is obliged to return the car with the same level of fuel as received at the time of rental.
* No refund is possible for unused fuel. In case of delivery with the same level of fuel received at the time of rental, no charging shall apply for fuel. Otherwise, in case of delivery with fuel level less than the one received at the time of rental, extra charging shall apply for service fee + pump price in order to cover the missing amount.
OVERALL CONDITION OF VEHICLE
* Customers are obliged to return the vehicle/s in the same condition as it was provided at the start of the rental. Form of Damage needs to be signed at the time of delivery. Minor scratches are not important for sure. However, it is necessary to keep a record of visible dents, distortions or deformations by an accident report. Otherwise, the customer shall be responsible for such damages on the vehicle.At the time of delivery, it is solely the responsibility of customers to check and control the vehicle in detail.
PAYMENTS
* It is highly important for the customer, renting the vehicle, to hold a credit card issued officially in his or her name. Should the customer does not hold a credit card issued in his or her name, any other credit card issued in the name of his or her spouse or friend(s) may be used if agreed. In such a case, the spouse or friend(s) of the customer are required to sign the contract accordingly. Customers may pay the contract cost by any credit card (of VISA or MASTERCARD). Other means of payments, such as client cards or debit cards, are not acceptable.
* 18 % VAT is included in our rental cost.
TRAFIC TICKETS/FINES
* Customers agree in advance to pay all parking charges, highway and tunnel fees, traffic tickets and fines and any expenses resulting from the negligence of the customer.
CONDITIONS OF EARLY DELIVERY OR CANCELLATION
* In case of early delivery, there shall be no refund. You may cancel your reservation without any charge 24 hours before the schedule. In such cases, you can use either our e-mail info@carhiredalamanturkey.com or our phone +90 533 7381908 to cancel your reservation by specifying the reservation number clearly.
INSURANCE DETAILS/COLLISION DAMAGE WAIVER (CDW With Excess)
*Your rental with Real Car Rental normally will include collision damage & theft protection waivers. Collision Damage Waiver will waive your liability to pay for any damage caused to the vehicle during the period of rental. Theft Waiver provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value and any loss that our car rental company may occur. Both are subject to certain exclusions. Your liability is waived subject to you paying a charge, referred to as an excess which limits your liability to the cost of the excess only. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost damage. Please note a number of options may be available to buy locally, which reduce your risk or can provide further cover to you and your belongings. .
* Collision Damage Waiver secures all rights and remedies in case of damage in the vehicle.
* IN ORDER THAT THE INSURANCE COULD BE VALID, IT IS HIGHLY IMPORTANT TO GET AN ACCIDENT REPORT AND ALCOHOL REPORT IN CASE OF AN ACCIDENT. CUSTOMER SHALL BE RESPONSIBLE FOR NOTIFYING THESE DOCUMENTS TO OUR REAL CAR RENTAL OFFICE IMMEDIATELY. OTHERWISE, CUSTOMER SHALL BE RESPONSIBLE FOR THE WHOLE DAMAGE.
* It is forbidden to take the rented car abroad.
THEFT INSURANCE
* In case of theft, so that any Theft Insurance could be valid, it is highly crucial to go to a police station immediately, call Real Car Rental office and deliver the keys and vehicle license within 24 hours. Otherwise, customers should be aware of the fact that they shall be responsible for the loss or theft of the vehicle, and all kinds of financial damages and losses.
PERSONAL ACCIDENT INSURANCE
* With additional insurance premium, individual accident insurance is issued.
HEADLIGHTS, TYRES AND WINDSCREEN (HTW) INSURANCE
* Unless the customer gets an extra insurance including the damages in headlights, tyres and windscreen, then s/he will be responsible for the damages that might occur in these parts. Customer accepts in advance to cover any damages that might occur in these parts.
SUPER EXCESS COVER INSURANCE
*Super Excess Cover means that in the event of accident / damage or theft the rental will be expected to pay the first part of the claim.Excess fee varies depending on the car category, By taking out this optional insurance,tehe renter can eliminate the risk of any responsibility of excess charges.ıt means that the renter pays nothing providing that she/he adheres to the terms and conditions.(submitting alcohol and tyraffic police reports are mandatory)
KM LIMIT
*Unlimited mileage.
ROAD ASSISTANCE
* In case of accident / damage, there is 24-hour road assistance. This is included in the rental cost.
LOSS OF KEYS
* In case that the keys are lost or damaged, Real Car Rental company shall collect the cost of keys from the customers.
DEPOSIT
* At the time of rental, a Real Car Rental staff shall ask for a credit card (VISA or MASTERCARD). In the contract, the details of customer’s credit card shall be included. (This is necessary as a precaution for the difference in fuel levels, traffic tickets/fines, and damages.) Your credit card will be GBP250 deposit. Please be informed that.
. * Real Car Rental shall keep your Credit card details confidential.
CAR COMPATIBILITY
* Kindly be informed that the vehicles provided in our website are intended for informative purposes only. Our rental company is responsible for supplying the vehicle of the type demanded by the customer. The Company can make amendments between the group without any prior notice.
PRIVACY POLICY
* Real Car Rental respects your privacy and confidential data and it does not share these data with any third parties. It is hereby guaranteed that your name, telephone number, credit card details, e-mail address, home or office addresses shall not be shared with any third party, or used for business purposes. We confidently assure that these data shall be kept confidential.
* In case of rental in the future, they may help us to serve you faster and better.
* Real Car Rental (www.realcarrental.co.uk) is a car hire company based in Dalaman Airport. The company rents its own vehicles. It is an independent car hire company. Note that it is not acting as a broker or car supplier.
Real Car Rental wishes you an enjoyable and safe trip!
